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| Message from CEO |
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Indeed our Logistics customers are more concerned about precision or prompt deliveries to the specified locations. So we make our strategy and establish a goal: to become the Logistics network with the highest precision. We do not make one of the most basic mistakes a service-oriented business can make: promising one thing and measuring another. Like promising prompt and precise cargo delivery, and measuring volume of work or proper paper work. Employees / subcontractors of MTS at all level do understand exactly what the target is and how best to achieve. In a customer-driven company, measurements are derived from how well they focus their energy on the areas that are vital to the paying customers. We at MTS have devised the QualiCargo, which measures primarily the precision of our service: how quickly do we answer the telephone? How quickly we provide cargo vehicle to our customer to pick cargo? Do we meet the promised dead lines? Do the cargos actually arrive and handed over to proper person? How quickly it is reported back about time of delivery? Everyone at MTS knows not only that precision is important but also why (because precision is what the customer pays for), and also knows exactly what the components of precision are. Now it is clear that top priorities are answering telephones, arranging cargo vehicles, preparing the documents for the cargo, forwarding the cargo along with the documents, delivering cargo to right person, getting proper receipt of the cargo, and informing head office the time, date and person who received the cargo. MTS staff does not have to work harder than normal but with intensity and dedication. Since we find out the problems / hurdles in our operation we eliminate the bottleneck and our service is improved immediately. It is our responsibility in MTS to listen / watch the area of problem and by removing problem we improve our efficiency. MTS have – a commitment to doing things right. |
| Ajaz Ahmed (CEO) |
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